Job Description:

• Lead the functional design and implementation of the bank‘s CRM system, with a focus on retail and corporate banking, banking processes, workflows, and compliance.
• Collaborate with business stakeholders to understand their requirements and translate them into functional solutions.
• Develop and maintain functional standards and guidelines for the development and integration of CRM systems.
• Lead the functional team responsible for the design, testing, and deployment of CRM system.
• Ensure the quality and performance of CRM system, and work to continuously improve them.
• Develop and maintain strong relationships with CRM vendors and partners.
• Stay up-to-date with emerging technologies and trends in CRM, and make recommendations for continuous improvement.
• Manage and allocate resources to ensure successful project delivery.
• Manage risks and issues related to the technical aspects of CRM system.
• Ensure compliance with applicable regulations, policies, and standards.

Key Qualifications:

• Minimum of 7 years of experience in CRM, with a focus on functional design and implementation.
• Strong knowledge of CRM system, banking processes, workflows, and compliance.
• Experience leading the technical design and development of large-scale CRM system.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills.

Preferred Qualifications:

• Degree in business administration, finance, or a related field.
• Experience with leading CRM solutions.
• Experience managing vendors and partners.
• Experience with data governance and data management practices.
• Experience with Agile development methodologies.