TMO - CRM Functional Manager

TMO - CRM Functional Manager

Job Description:

  • Lead the functional design and implementation of the bank‘s CRM system, with a focus on retail and corporate banking, banking processes, workflows, and compliance.
  • Collaborate with business stakeholders to understand their requirements and translate them into functional solutions.
  • Develop and maintain functional standards and guidelines for the development and integration of CRM systems.
  • Lead the functional team responsible for the design, testing, and deployment of CRM system.
  • Ensure the quality and performance of CRM system, and work to continuously improve them.
  • Develop and maintain strong relationships with CRM vendors and partners.
  • Stay up-to-date with emerging technologies and trends in CRM, and make recommendations for continuous improvement.
  • Manage and allocate resources to ensure successful project delivery.
  • Manage risks and issues related to the technical aspects of CRM system.
  • Ensure compliance with applicable regulations, policies, and standards.

Key Qualifications:

  • Minimum of 7 years of experience in CRM, with a focus on functional design and implementation.
  • Strong knowledge of CRM system, banking processes, workflows, and compliance.
  • Experience leading the technical design and development of large-scale CRM system.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Strong problem-solving and analytical skills.

Preferred Qualifications:

  • Degree in business administration, finance, or a related field.
  • Experience with leading CRM solutions.
  • Experience managing vendors and partners.
  • Experience with data governance and data management practices.
  • Experience with Agile development methodologies.

Nộp đơn ứng tuyển công việc này

Họ & tên bạn *
Địa chỉ email *
Chọn văn phòng bạn dự tuyển
Hồ Chí Minh
Hội sở
Số điện thoại *
Ngày tháng năm sinh *
Công việc hiện tại của bạn *
Nội dung (Cover letter)
Ảnh chân dung
Giới tính (Gender)  *
Trình độ học vấn (Education)  *
Tên trường Đại học/Cao Đẳng/Trung Cấp (University/Academy)
Chuyên ngành
Loại tốt nghiệp
Kinh nghiệm
CV của bạn *
Click để chọn & tải lên CV của bạn
Địa điểm làm việc
Hồ Chí Minh
Mã bảo mật *

Nộp đơn ứng tuyển