Job Description:

• Lead the technical development and implementation of the bank‘s CRM system.
• Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.
• Develop and maintain technical standards and guidelines for the development and integration of CRM system.
• Lead the technical team responsible for the design, development, testing, and deployment of CRM system.
• Ensure the quality and performance of CRM system, and work to continuously improve them.
• Develop and maintain strong relationships with CRM vendors and partners.
• Stay up-to-date with emerging technologies and trends in CRM, and make recommendations for continuous improvement.
• Manage and allocate resources to ensure successful project delivery.
• Manage risks and issues related to the technical aspects of CRM system.
• Ensure compliance with applicable regulations, policies, and standards.

Key Qualifications:

• Minimum of 7 years of experience in CRM, with a focus on technical development and implementation.
• Strong knowledge of CRM architecture, development methodologies, and technologies.
• Experience leading the technical design and development of large-scale CRM system.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills.

Preferred Qualifications:

• Degree in computer science, information technology, or a related field.
• Experience with leading CRM solutions, such as Salesforce or Microsoft Dynamics.
• Certifications in relevant technologies, such as Salesforce Certified Technical Architect or Microsoft Dynamics CRM Developer.
• Experience managing vendors and partners.
• Experience with Agile development methodologies.
• Experience with system integrations.