Key Responsibilities

1. System Administration & Operations

• Administer and maintain Windows and Linux server environments.
• Monitor system health, performance, and availability using enterprise monitoring tools.
• Perform regular system maintenance, upgrades, and patch management.
• Ensure optimal performance and reliability of business-critical systems.
• Conduct routine system health checks and capacity planning activities.

2. Infrastructure Management

• Manage physical and virtual servers, storage systems, and network infrastructure.
• Deploy, configure, and maintain IT infrastructure solutions.
• Perform data backup, restoration, and disaster recovery activities.
• Support on-premises, hybrid, and cloud-based environments.
• Collaborate with vendors and service providers when required.

3. Monitoring & Incident Management

• Monitor alerts and proactively respond to system incidents.
• Diagnose and resolve infrastructure-related issues within agreed service levels.
• Conduct root cause analysis (RCA) for recurring or major incidents.
• Escalate critical issues and coordinate resolution with relevant teams.
• Participate in on-call support rotations and emergency response activities.

4. Security & Compliance

• Implement and maintain system security controls and best practices.
• Manage user access, permissions, and identity management processes.
• Apply security patches and vulnerability remediation measures.
• Support compliance audits and information security initiatives.
• Ensure adherence to company IT policies and industry standards.

5. Automation & Continuous Improvement

• Develop and maintain automation scripts for operational tasks.
• Improve infrastructure deployment and management processes.
• Support DevOps initiatives and Infrastructure as Code (IaC) practices.
• Identify opportunities to enhance system performance and operational efficiency.
• Recommend and implement technology improvements.

6. Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and system diagrams.
• Document incidents, resolutions, and change management activities.
• Maintain accurate records of system configurations and infrastructure assets.
• Contribute to knowledge-sharing initiatives within the IT team.

Qualifications

Education

• Bachelor‘s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Equivalent technical certifications and experience may be considered.

Experience

• At least 5 years of experience in System Administration, IT Operations, Infrastructure Engineering, or a similar role.
• Experience managing enterprise IT infrastructure and production environments.
• Hands-on experience with cloud platforms and virtualization technologies is preferred.
• Experience in incident management and troubleshooting complex technical issues.

Technical Skills

Operating Systems

• Microsoft Windows Server
• Linux (Ubuntu, CentOS, Red Hat Enterprise Linux)

Cloud Platforms

• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)

Virtualization & Containerization

• VMware vSphere
• Hyper-V
• Docker
• Kubernetes

Monitoring & Logging Tools

• Zabbix
• Prometheus
• Grafana
• ELK Stack
• Splunk

Networking

• TCP/IP
• DNS
• DHCP
• VPN
• Firewall Administration
• Load Balancing

Scripting & Automation

• PowerShell
• Bash/Shell Scripting
• Python

Database Fundamentals

• Microsoft SQL Server
• MySQL
• PostgreSQL

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting and diagnostic skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong communication and collaboration skills.
• Proactive mindset with a focus on continuous improvement.
• High level of accountability and attention to detail.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• AWS Certified SysOps Administrator
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• CompTIA Network+
• CompTIA Server+
• ITIL Foundation
• Certified Kubernetes Administrator (CKA)